FAQ / Portal

Making Connections

Our Electronic Medical Record further advances our connection to our patient’s. Electronic health records, refer to patient medical history in digital format. It is made up of patient’s records from many sources. One comprehensive electronic chart includes a patient’s medications, allergies, lab and radiology reports, medical history, procedure history, all office visit reports.

Patient Portal

Our patient portal offers our patient’s online ability to request records, schedule appointments with our providers, request medication refills, update your own medical history, insurance information and all demographics, view test results the provider has forwarded to your portal and secure messaging between you and your provider, nurse or administrative staff member.
Our Patient portal is a convenient, safe and secure patient connectivity website that allows you to communicate with your provider anytime, day or night. However, the patient portal is not designed for urgent or emergency messaging. In the event of an emergency, please call your local emergency response number. For urgent issues please call our office at 508-756-6293. This number is answered 24/hrs, 7 days per week.

FAQ's

ReferralsIf you are not sure if your insurance company requires a referral from your primary care physician before your appointment, you need to call the insurance company and confirm.
How long will my appointment last?The appointment itself usually lasts 15 minutes. However, if you are new to our office you have to allow time for your paperwork to be processed. We also ask for your patience because our doctors are surgeons and maybe called out to surgery or be late returning from surgery and that may cause your appointment to be delayed or in some cases to be rescheduled. If it is appropriate, you may be asked to see our nurse practitioner. We ask for your understanding when this does happen.
Will I always see the same provider?Yes, most of the time. However, some patients may be asked to see the nurse practitioner if the doctor’s schedule is busy and if it is appropriate for the patient. Sometimes if the doctor has been called to emergency surgery we may ask, if appropriate, for you to see the nurse practitioner, rather than reschedule your appointment.
Do I have to pay my copayment at the time of service?Yes. We don’t bill for co-payments. Unless prior arrangements have been made.
Who do I call if I have a question about a bill?If you have a question about your bill please feel free to all our office @ 508-756-6293. We have two full-time billing and coding specialists that are always happy to answer your questions.
25 Oak Avenue #2 (Lower Level) Worcester, MA 01605
Hours
Mon - Thurs, 8:30am - 1pm & 2pm - 5pmFriday, 8:30am - 1pm
TERMS OF USE: All information on this website is for informational purposes only. It is not a substitute for personal, professional medical advice or treatment. Use of the website does not constitute a relationship between any of our physicians (and/or staff) with website viewers and/or patients. Personal medical advice can only be provided directly to you by making an appointment with your physician. Every effort is made to keep information up-to-date and as accurate as possible. Worcester Urological Associates disclaims any warranty concerning the timeliness, accuracy or completeness, and any other warranty, expressed or implied. Worcester Urological Associates also does not warrant that access to the site is error or virus free. Access to outside web sites that we feel are reputable and contain more helpful information are provided from this web site. Worcester Urological Associates is not responsible for the availability, accuracy, or content of these external web sites, nor do we necessarily endorse all the information on them.
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